Customer Experience Support Associate (f/m/d)

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The Position       

We are seeking from now on a highly motivated and detail-oriented Customer Experience Support Associate to join our team. This role is based at regional office that governs and manages business in 18 countries in Central & Eastern Europe. In this role, you will be responsible for supporting the Customer Experience Teams in delivering exceptional service to our customers across multiple digital channels.

Tasks & responsibilities

• Regularly follow up on ongoing projects and coordinate with countries
• Assist in the preparation of project documentation – including project plans, status reports, and other project-related materials
• Help identify areas for improvement in the customer experience and make recommendations for process improvements
• Collaborate with cross-functional teams to ensure seamless execution of digital campaigns and projects
• Coordinate and support Sales Teams and assist the CX Team Lead

Requirements

• MSc/MBA degree in B.A./ Marketing or Health Sciences
• Relevant experience in a customer relationship role
• Great digital savvy paired with project management skills and a strong customer-centric mindset
• Experienced working in cross-functional teams and complex environment 
• Business fluency in oral and written English is required

Please note that employment takes place via one of our external partners. The employment takes place exclusively at Boehringer Ingelheim RCV GmbH & Co KG.

Your Benefits

• Flexible working time models/home office depending on the position
• Additional off-days (bridge-days) for more leisure time
• Staff restaurant with a variety of lunch options for your daily well-being
• Position specific training opportunities for your personal and professional growth
• Comprehensive health promotion, sustaining your health in the best possible way

Why Boehringer Ingelheim?         

• Work with us on the health of humans and animals – do something meaningful!!
• As a family-run company we offer long-term and stable jobs and value sustainability
• We offer you an innovative working environment and a responsible and versatile tasks 
• Work in Vienna Meidling together with more than 3,080 employees on international projects. A team of over 40 nationalities is waiting for you!

Boehringer Ingelheim is an equal opportunity global employer who takes pride in maintaining a diverse and inclusive culture. We embrace diversity of perspectives and strive for an inclusive environment, which benefits our employees, patients and communities.

We are looking forward to receiving your application online!         

By uploading your application documents via our application portal, we can treat your data confidentially and in compliance with the GDPR. 

Do you have any additional questions about the position? Your HR Recruiting Manager for this position is Martina Prenn.

On our career site you will find further information about us as an employer as well as information about the application process or our diverse divisions. Take a look behind the scenes and get an insight into our day-to-day business.

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Job – Project Management
Primary Location – Europe-AT-Vienna-Vienna
Organization – AT-Boehringer Ingelheim Regional Center Vienna GmbH & Co KG (Austria)
Schedule– Full-time