Jobs for life scientists

Senior Automation Support Engineer, DACH (m/f/d)

Senior Automation Support Engineer, DACH (m/f/d)

Our client is a leading global laboratory automation company offering instruments as well as a most robust laboratory software, enabling researchers to immediately adapt and re-adapt to their science, technology, and organization.

To further support the company’s strong business growth, we are seeking a Senior / Level 2 Automation Support Engineer, Germany/Austria/Switzerland (m/f/d).

Your customers will be pharmaceutical biotech or academic researchers, seeking to create data factories, connecting their instrumentation with informatics for unprecedented levels of productivity in drug discovery, high-throughput genotyping, siRNA screening, next-generation sequencing sample prep, biorepository science, molecular diagnostics, and more applications.

You will be responsible for software installation/updates, and further maintenance, troubleshooting and repair of automation system at customer sites.  The position is specialized on the software and integration aspects of the products, coordinating with hardware-focused Field Service Engineers for full coverage support of the products.

The role requires travel, incl. overnight stays, within the territory.

You are home-office based, ideally in the Berlin area, or close to another international airport.

After having received an in-depth training on the products you will work in a dynamic, international team, reporting to the Regional Customer Support Manager, Europe.

The position offers an attractive and competitive salary package including insurances, car allowance, home office equipment, etc.

Key responsibilities:

  •  Troubleshoot, repair, and maintain a range of devices, systems, and automation platforms regularly utilizing virtual and remote technologies.
  • Deploy and calibrate robotic systems at customer sites.
  • Provide rapid response to customer support requests; initiate troubleshooting, prioritize product issues.
  • Collaborate with hardware-focused Field Service Engineers, and operations teams to deploy device updates, system upgrades, and relocations at customer sites.
  • Organize and self-manage scheduling, and achieving tasks and objectives in a timely and customer-focused manner: draft and submit bug/issue tickets; code review and troubleshooting.
  • Develop customer relationships through proactive and approved communication to ensure customer engagement, customer referrals, and overall customer success.
  • Train customers on routine and advanced operations of software and automation systems.
  • Mentor and train junior-level Automation support Engineers; contribute to overall professionalism and service delivery excellence of Customer Service.
  • Manage and maintain software and device driver documentation and packages in a timely manner; draft and submit bug/issue tickets; code review and troubleshooting; write tools and scripts to automate repetitive tasks.
  • Regular co-ordination with software development, commissioning, and product teams to achieve tier-2/tier-3 issue resolution.


  • Bachelor’s degree in computer science, robotics, or biomedical engineering; or science degree with direct experience in software or automation engineering.
  • Ideally, 3 years plus experience – field based or in-house – in a technical support or customer-facing support role. Preference for experience in scheduling software, laboratory automation software and drivers, robotics, or laboratory instrumentation integration and software.
  • C#, JAVA, C++ or other object-oriented programming.
  • Experience with JIRA, GitHub or similar software development applications, communication protocols; relational databases are advantageous.
  • Work independently and proactively to solve technical issues on products and demonstrate clear application of training and competency in problem-solving.
  • Fundamental written and oral skills in communication of technical and non-technical, eventually sensitive, information to customers and colleagues at multiple organizational levels.
  • Valid driver’s license; ability to travel to customer sites, with overnight domestic travel up to 30%. Occasional international travel required.

Interested in this position? We look forward to receiving your questions, or your application!

Dr. Astrid Bruynck, Managing Partner, NotchDelta Executive Search
T: +49 – 7665 – 947 4843

By providing your application documents you agree that we save and store them according to GDPR regulations.

More Information

Share this job
Company Information
  • Total Jobs 15 Jobs
  • Category Private Company
  • Region D-Germany
  • Full Address Wiesbaden
  • Branche Executive Search life sciences
  • Foto credits (c) NOTCHDELTA


health, environmental and food sector, agriculture and forestry, pharmaceuticals, resource and environmental management, etc. All branches in a life science context.


Management, Research & Development, Sales, Administration, – all positions, which request know-how in bio-sciences.

fields of competences

Biochemistry, bioinformatics, biology, biotechnology, chemistry, data sciences, environmental technology, environmental science, food technology, forestry, agriculture, life sciences, mathematics, medicine, medical engineering, microbiology, molecular biology, natural sciences, nutritional sciences, pharmaceuticals, physics, psychology, statistics, resource and environmental management , process engineering, veterinary medicine, and comparable


life-science Karriere Services
T: +43 (0)699 111 600 18
Wien / Vienna – Austria

>>> imprint

>>> privacy policy