These are the tasks we trust in you:

• Contact person for customers in case of technical questions and problems
• Organization and execution of customer trainings worldwide
• Development of video tutorials for customer and online distributor trainings
• Receiving and processing customer feedback
• Trouble shooting and analysis of customer complains in interaction with other departments
• Collaboration with our international sales staff in all technical areas
• Interface between customers, internal experts (research, product development and production)
• Contribute to the further development of internal support processes (e.g. FAQs, troubleshooting, question-answer database)

To grow in this position, it requires the following:

• Academic background in natural science (Bachelor/Master in biology, biochemistry or biotechnology)
• At least 3 years of work experience in veterinary diagnostics
• Sound knowledge of molecular biology in theory and practice (real-time PCR, Sanger sequencing, NGS, ELISA)
• Experience in dealing with customers
• Pleasure in working out customer-oriented solutions
• Good communication skills (German and English; written and spoken)
• Additional languages (e.g. French, Spanish, Arabic) are an advantage
• Willingness for international travel

We have a SANtastic culture, means for you:

• First name terms from trainee to owner
• Opportunity to actively shape a constantly growing company, to take over responsibility and to implement your own ideas
• Small teams to root-in and grow
• No neckties and open doors
• Varied, responsible tasks in a renowned company with an international presence
• High degrees of freedom to create in a positive team atmosphere
• Flexible work hours and home-office
• Social benefits, team events, state-of-the-art work environment and IT infrastructure, business-bike leasing, employer-supported pension scheme, and internal and external development programs

What else to know?

• You are rooted in 49685 Höltinghausen (DE)
• We appreciate your expertise for 40,0 hours/week, full-time, permanent contract
• This position is available immediately however, we are happy to consider your notice period or your desired start date.
• Based on your professional experience and your qualification, we offer you an attractive total compensation package plus attractive benefits.

Are you ready to grow at SAN Group? We are looking forward to your application!

Contact: Melanie Hoffmann
Process: Sales + Marketing
Entity: SAN Group Biotech DE